Customer reviews of Prudential Motors Limited

By Sukie B on 26 September 2017 | Verified purchase

I was looking for a first car for my son. The service was great. They advised me well and the car has been very good so far

Reply from Prudential Motors Limited on 26/07/18

Thank You Sukie :-)

By CAI H on 23 September 2017 | Verified purchase

Excellent company and traders, very helpful and willing to answer any questions asked, would recommend to anyone. Would definitely buy from again. Was a pleasure

Reply from Prudential Motors Limited on 26/07/18

Thanks Cai :-)

By MOHAMMED AHNAF T on 21 September 2017 | Verified purchase

I visited this dealership after seeing an ad on auto trader for a Honda CR-V. The man on the phone was very helpful and reserved the car for me so I could come and see it . Once I got here they were polite and did not try to force me to buy the car and even was able to get me warranty at a discount. Would recommend this dealership highly . Good experience

By JOHN G on 05 July 2017 | Verified purchase

Great friendly service. Easy to deal with, would definitely recommend.

By Vikram S on 28 December 2016 | Verified purchase

By Ed S on 06 November 2016 | Verified purchase

I am sadly having a nightmare with this business. Having bought a Volvo XC90 I found the AWD didn't work the same day I took it home. I had it checked by a Volvo specialist twice and they agreed. I informed Berkshire Car Sales Ltd and the owner said he didn't believe it but would get his garage to look at it. I took it 60 miles back and hired a car as They said there was nothing wrong and come and take it away you will be charged a fee if it stays on the forecourt. Now a month on after email after email it is with them and has been for another 2 weeks. My business and family life are affected and they make no offer of an apology or help with a hire car. Good luck if you have a problem and want them to help.

Reply from Prudential Motors Limited on 21/12/16

Thank you Mr. Shepherd for taking time to leave us a review. We are sorry that you are facing inconvenience. Unfortunately with a 10y old vehicle which has done 119000 miles we can have some problems. However the delay in repairing your vehicle was caused by, sorry to say your rude & disrespectful behaviour towards us. That is why we decided only to correspond with you via email not telephone. We have been trying our best to resolve the problem but your behaviour made it very difficult for us to do so. We can NOT tolerate abuse towards our staff. Nevertheless we collected vehicle from your house 60 miles away only few days ago for repairs & are covering full costs for repairs as well. If there's a slight delay from the garage it is not in our control unfortunately. We have assured you multiple times that your vehicle will be fixed without any cost to yourself because we believe in fair trade. Our other reviews reflect that aspect clearly. We don't think we can be any fairer than this.

By David D on 28 October 2016 | Verified purchase

Great service off the 2 guys that work there. Very very friendly and helpful. The car prices were very reasonable and the quality of the car I bought for the money was definitely value for money. I have already told them when I need another car I will be coming to them first as they are very trustworthy people selling good quality cars. 10 out of 10 for these guys!

By Michael H on 14 October 2016 | Verified purchase

I contacted them in the morning about a carbthatbi liked. They picked me up from the station. The car was in mint condition and I happily drive away with the car. Very impressed with the service. Thank you and I highly recommend them.

By Alex B on 12 September 2016 | Verified purchase

Great customer service! Brought a brilliant cat from this garage, I would recommend to anyone

By Colin W on 14 August 2016 | Verified purchase

Superb little dealership just off the A4. Extremely helpful. Good condition cars. Made the process very easy. Strongly recommend to my family and friends.