Customer reviews of Prudential Motors Limited

By Carlie M on 07 December 2016 | Purchase not verified

After purchasing a car from Berkshire Car Sales my local garage gave the car a health check within 2 weeks of me buying the vehicle. Serious faults were found including a slipping clutch, oil leak, coolant leak, exhaust boxes corroded and brake pads down to wear indicators -- the MOT was renewed days before my purchase. Despite the car being under a 3 month warranty with Berkshire Car Sales they said they'd only pay for the coolant and oil leak as the rest was 'wear and tear' leaving me to find over £1000 on a car I had just purchased! Within weeks I had a further fault relating to power steering costing just under £500 which they refused to contribute towards. I absolutely would not recommend this garage however if you do purchase from this garage please ensure you find out what your 'warranty' covers!!

Reply from Prudential Motors Limited on 13/12/16

Dear Carlie, Thank you for taking time to write a review. We are sorry that you had a unhappy experience with us. But there are certain procedures we have to follow when dealing with returns to make sure it is fair for both buyer & seller. Unfortunately you have failed to give accurate information here. When you contacted us claiming that your car has certain faults, we offered you our services to inspect and confirm the faults and subsequently repair it, but you refused to grant us access to the vehicle and insisted the work must be carried out by your garage. We agreed to pay £400 towards the repair & you accepted it as full & final settlement. We transferred £400 into your bank account. You then contacted us few days later & demanded more money from us claiming leaking steering rack but you failed to substantiate your claim with hard evidence. We had no choice but to refuse any further payment. We think we have been very fair,open & honest with you throughout this process.