Customer reviews of Prudential Motors Limited

By RAZVAN P on 28 September 2020 | Verified purchase

The employees were very polite and greeted us imediatelly. There was no pressure whatsoever and everything took about 30-40 minutes or so, including the car check, test drive and filling the papers.

Reply from Prudential Motors Limited on 15/10/20

Thank you Razvan for leaving us a review. Much appreciated:-)

By Dave S on 15 September 2020 | Verified purchase

Very pleased with my purchase! The car was exactly the same as on the photos and as desribed, waiting for me with a cold engine, as requested. Zero pressure to buy, I've spent almost 2 hours inspecting the car with my friend and nobody even looked at us, full trust and very kind staff. Car is almost perfect, and the only thing that didn't go as planned was negotiating the price, gentleman I was dealing was not willing to budge the price at all, not even a penny, although fair enough, the car was good enough for me to pay the askings price. All in all, good experience and I'm happy with the purchase. Recommended!

Reply from Prudential Motors Limited on 27/09/20

Dear Dave, Thank you so much for taking time narrate your experience in detail. We are glad your are happy with your purchase. The price or discount unfortunately is always a problem because we pick and choose our cars making sure we source high quality and low mileage stock which means we have to pay top price to get hold of such stock. Moreover, we like to prepare our cars up to high standards and our customers expectations for which we end up spending hundreds of pounds of our cars squeezing our profit margins. Just as to bring your Lexus up to your expectation we had to spend over £350 on it. But at the end it's totally worth it as you and all our customers are happy with what they buy :-)

By Emma P on 09 September 2020 | Verified purchase

Brilliant customer service. Went out for a test drive and was given advice on direction to go to give the car a good run. All recent work done on the car was shown by garage invoices. Very professional and helpful staff

Reply from Prudential Motors Limited on 27/09/20

Thank you very much Emma for your kind words :-)

By Fran K on 21 August 2020 | Verified purchase

In fairness only had car a week. But so far so good🤞service was amazing. Friendly team no hard sell. Great advice & price. Highly recommend

Reply from Prudential Motors Limited on 21/08/20

Thank you Fran for your kind words :-)

By Susanna C on 15 August 2020 | Verified purchase

Polite staff, good car, nice location but wouldn’t budge on the price or offer anymore than scrap value for part/ex. of mine. Feel I got a fair deal but the admin.fee is on top of price i.e £4495 + £95 admin fee which was waivered as I was confused by the agreed deal. Overall a satisfactory experience and I’m pleased with the car I wanted.

Reply from Prudential Motors Limited on 21/08/20

Dear Sussana, Thank you very much for taking time to leave us a review. We are pleased you are satisfied with your vehicle and our service. Unfortunately, your part exchange vehicle was only worth scrap value to us due to high mileage and age, but we did advise you to try and sell it privately so that you can get a better price and we are pleased you took that option and decided not to part exchange. We really hope you managed to sell your car for a better price and you're enjoying your new car :-)

By Wayne H on 15 August 2020 | Verified purchase

Friendly polite and helpful and would always ring back if busy within the time frame given

Reply from Prudential Motors Limited on 21/08/20

Thanks Wayne for taking time to leave us a review :-)

By KEITH P on 02 August 2020 | Verified purchase

Good all round service second car purchased will highly recommend to anyone Great honest professional service

Reply from Prudential Motors Limited on 21/08/20

Thank you Keith for your kind words and repeat business :-)

By STEPHEN VINCENT M on 26 July 2020 | Verified purchase

A really Great service they were friendly and helpful, would recommend!!

Reply from Prudential Motors Limited on 27/07/20

Thank you very much Stephen your kind words :-)

By Steven S on 18 July 2020 | Verified purchase

I live in Sheffield so travelling to them was too far for me but it was no problem for them i did all the correspondence with them via text message which I found easier nothing was too much trouble for them keeping me up to date with how the car was progressing answering all my questions it was the first time I have bought a car that way and was nervous but they put me at ease i would definitely use them again and will recommend them to anyone who wants a good car at the right price and dealing with a very experienced team especially omer who helped me every step of the way many thanks to all at prudential motors

Reply from Prudential Motors Limited on 27/07/20

Thank you very much Mr. Skinner for taking time to write us a review :-)

By LJUBO F on 15 July 2020 | Verified purchase

I bought a Lexus RX 400h and I am very happy with the car. The service is quite ok and the prices are realistic.

Reply from Prudential Motors Limited on 27/07/20

Thank you so much for your kind words :-) We are pleased you are happy with your purchase.